VPI and Inter-tel - Partnering for Your Success

VPI has been a dedicated Inter-Tel integration partner since 1998. VPI has installed and records thousands of Inter-Tel seats around the world and are sold and supported by over 400 Inter-Tel offices as a complement to Inter-Tel's product offerings or as a stand-alone solution. Our joint customers include Houston Postal Credit Union, Portamedic, CMRE Financial Services, Automated License Systems, Sharp County Sheriff Department, United Central Control and Webb Interactive Marketing Company.

The VPI/Inter-Tel partnership provides unmatched call recording and reporting capabilities in contact centers to capture, evaluate, analyze and improve their verbal transactions.

Key Differentiating VPI/Inter-Tel Solution Benefits

• Tight Inter-Tel OAI Integration - VPI captures and stores a vast amount of detailed call information – anything the Inter-Tel PBX can pass along. VPI's ability to read and record Inter-Tel's OAI events directly, coupled with VPI's powerful SQL database, enables users to make extremely precise queries to find only the calls they want in less than a second. The OAI link integration also allows a true start and stop trigger from the OAI stream. For a fraction of the cost, users can achieve the same CTI recording capabilities the PBX vendors sell for $20,000 to $50,000.
• Attractive cost of ownership and return on investment (ROI)
• Comprehensive open architecture, unified platform, interface and file formats for capture of data and audio from any source system/s in any combination (digital/analog/TDM/VoIP telephony and conventional radio/trunked radio, etc.)
• Unmatched flexibility in integrations and customization to precisely fit today's needs & evolve as the needs change
• Continuous employees performance improvements via automated, rules-based intraday coaching and messaging – a benefit of unique integration of VPI's performance analytics and agent training applications
• Unmatched satisfaction of VPI's customers with Activ! Performance Suite™ of solutions! 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on VPI solutions daily plus over 1,100 others.
• True docked dashboards that present real-time information to agents and managers at all times
• Consolidated real-time, multi-site reporting spans multiple Inter-Tel, telephony and business systems for fastest access to customer and business performance intelligence