VPI and Mitel - Partnering for Your Success

As a dedicated Mitel Solutions Alliance (MSA) Partner Member and Mitel and Inter-Tel technology partner since 1998, VPI supports Mitel’s strategy for development of solutions that are global in scale and local in focus, delivering the unparalleled value advantage for any-size organizations. Leveraging a wealth of experience with small to medium-sized (SMB) organizations, VPI and Mitel meet their needs of flexibility, simplicity, and agility, combined with a variety of choices for customization and integration.

The VPI/Mitel partnership provides unmatched call recording and reporting capabilities in contact centers to capture, evaluate, analyze and improve their verbal transactions. Our joint customers include Houston Postal Credit Union, Portamedic, CMRE Financial Services, Automated License Systems, Sharp County Sheriff Department, United Central Control and Webb Interactive Marketing Company.

Key Differentiating VPI/Mitel Solution Benefits

• Secure Recording Integration on Mitel 3300 ICP Platform - Known for its secure, flexible and feature-rich IP recording, VPI delivers a certified method of connecting its robust Activ! Voice call recording system to Mitel 3300 ICP communication platform, via the Secure Recording Connector Server (SRC). The solution provides mirrored voice streams from the SRC server directly to the VPI Activ! Voice call recording server.
• Tight Mitel MiTAI and Inter-Tel OAI Integration for Advanced Call Recording- VPI captures and stores a vast amount of detailed call information – anything the Mitel PBX can pass along. VPI's ability to read and record Mitel's MiTAI events directly, coupled with VPI's powerful SQL database, enables users to make extremely precise queries to find only the calls they want in less than a second. The MiTAI link integration also allows a true start and stop trigger from the MiTAI stream. Users can now achieve the same CTI recording capabilities at a fraction of the cost of a CTI server.
• Attractive cost of ownership and return on investment (ROI)
• Comprehensive open architecture, unified platform, interface and file formats for capture of data and audio from any source system(s) in any combination (digital, analog, VoIP telephony and conventional and trunked radio, etc.)
• Unmatched flexibility in integrations and customization to precisely fit today's needs & evolve as the needs change
• Continuous employees performance improvements via automated, rules-based intraday coaching and messaging – a benefit of unique integration of VPI's quality management and agent coaching applications
• Unmatched satisfaction of VPI's customers with Activ! Performance Suite™ of solutions! 10 of the Fortune Top 50 companies and 4 of the top 10 U.S. largest cities rely on VPI solutions daily plus over 1,100 others.
• True docked QM dashboards that present real-time quality assurance information to agents and managers at all times