| Seamless
Integration with Monitoring Automation Systems' (MAS)
MasterMind™
Worldwide, over 70% of commercial security systems are
monitored by MAS software. VPI’s state-of-the-art
recording technology integrates seamlessly with MAS’
MASterMind™ product – a security industry
software suite that consists of integrated modules for
monitoring, billing, service, and sales activities.
The software suite facilitates automation of virtually
every operational task performed by service-based companies.
 With
the addition of VPI’s state-of-the-art
voice alarm monitoring and dispatch recording technology,
MASterMind™ users can search for and retrieve
call recordings directly from their workstation. Searches
can be based upon various criteria, including call disposition,
agent ID, date, time, or any of a number of custom tags.
The integration delivers a true client/server relationship
– the call records are stored on the VPI
server where the powerful SQL database provides lightning-fast
search and retrieval. Users can access call records
via the “Event History” window directly
from the MASterMind™ interface, or from the intuitive
VPI Client interface. VPI’s proven
full-time digital alarm dispatch recording technology
– integrated with MASterMind™ – substantially
reduces liability and eliminates hours of unproductive
call screening for users. Click
Here for a Multimedia Webex Demo!
Reliably
Record All Your Call and Radio Communications 100%
of the Time
No matter what happens, VPI's Activ!
Voice dispatch recording system keeps on recording
- full time, all the time. Built for fault-tolerance,
the rugged Activ! Voice platform comes standard
with three (3) fans, four (4) power supplies, two
(2) network cards, and dual (2) RAID1 hard drives
– all redundant and hot-swappable –
with the option to upgrade our standard RAID 1 configuration
to RAID 5 or RAID 10. Because they are redundant,
if one fails, the others keep the system running.
Hot-swappable means you can pull out and replace
a failed component while your dispatch logger continues
recording! |
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| VPI's
Activ! Voice Call and Radio Recorder |
Quickly and
Easily Find and Retrieve All Call and Radio Communicaitons
Courts are demanding copies of radio transmissions,
and lawyers want call recordings ASAP. Not to mention
your compliance officers. Can you find, retrieve, copy
and send those calls in time? Activ! Voice dispatch
recording system can do it in a matter of seconds! With
a few easy mouse clicks, you select exactly the search
criteria you need (such as date, time, Caller ID, channel,
call direction, number dialed, custom tags or annotations,
etc.) and Activ! Voice instantly displays just the calls
matching your criteria. Click again to select the particular
call(s) you want, and instantly copy, email or playback
that call directly from the screen. If the call is archived
on removable media, Activ! Voice dispatch recorder tells
you exactly where (i.e. “Insert Media #1004”)!
Easily
Add Capabilities as Your Recording Needs Grow
Increase the number of recording channels with simple
linecard additions, minor wiring modifications and a
software license update – it’s that easy.
Channel upgrades come in increments of 8 or 16 channels
for analog and digital, for unlimited total number of
recording channels. Recording servers can be implemented
locally or across multiple sites for thousands of recording
channels! Unlimited instant-access and archival storage
capacity for recorded calls can easily by added as well,
with support for any standard storage device recognized
by Windows 2000 or 2003, including NAS (Network Attached
Storage) devices. Custom add-on capabilities and integrations
are also possible, using Activ! Voice’s free API
and Active X toolkit.
Access Your
Recorded Calls from Anywhere in the World
Whether you’re sitting at the Activ! Voice server
or any PC on your network, you can view the status of
the system, playback calls, run reports, evaluate dispatchers
and (if authorized) administer the system, making configuration
changes to user access rights, system alarms, and other
system parameters. Even when you’re at home or
across the country at a conference, with VPI’s
optional e.Net Client
and access to the internet, you’ll have secure
access to your Activ! Voice dispatch recording system.
Hassle
Free Maintenance
With commercially-off-the-shelf (COTS) equipment and
redundant, hot-swappable key components, most equipment
failures don’t stop Activ! Voice from recording.
Instead, the failed component can be replaced with an
item purchased at a local computer store without ever
shutting down the system. If service is required, VPI’s factory trained technical experts are
just one phone call away on our 24/7 hotline. Using
Activ Voice’s internal pcAnywhere™ software
to remotely diagnose the problem, issues are usually
resolved right over the phone and immediate remote access
to your system!
Improve
Dispatcher Performance with Straightforward Evaluations
With VPI’s Activ!
IQ Quality Monitoring application, evaluating dispatchers
is simple. Retrieve a recording and an evaluation form
right on your PC, listen to the call playback, and evaluate
your dispatcher at the same time – all with a
few mouse clicks! You won’t have to endure “one
size fits all” evaluation forms either. With Activ!
IQ you can create your own forms. Because both the calls
and the corresponding evaluation data are saved for
instant retrieval, when you sit down with your dispatcher,
you can both listen to the calls and review the evaluation
results together.
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