Activ! IQ™ is a powerful Quality Management (QM) solution that equips organizations of all sizes to proactively improve customer experience, loyalty, and value. With Activ! IQ™, you can maximize the impact and ROI of your call center quality monitoring processes and dramatically improve the effectiveness and efficiency of your agent-customer interactions.
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Aciv! IQ™ Call Center Monitoring Software
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Your Robust, Easy To Use Call Center Quality Monitoring Solution
- Maximize the effectiveness of your QM processes – implement pertinent business rules to facilitate the focused, intelligent selection of interactions for evaluation.
- Ensure the objective and consistent evaluation of interactions and post-call customer surveys using fully customizable forms to monitor customer perspectives on quality.
- Streamline the evaluation process with Web-based access to a unified interface for evaluation and playback of synchronized call and screen recordings.
- Access quality and performance information anytime, anywhere, using a flexible Web-based portal.
- Drive ongoing quality improvements – leverage real-time intelligence presented by optional dashboards, which are customizable for each user based on roles, privileges, and responsibilities.
- Analyze your QM results and trends using comprehensive reports with data roll-up and drill-down options for expedited, in-depth analysis of causes for quality problems or customer interaction excellence.
- Align your QM program with strategic business goals – implement integrated, real-time performance management, speech analytics, and agent coaching systems.
The optional Activ! IQ agent and supervisor dashboards are highly configurable – display the information that is important to your call center.
To learn more, download the Activ! IQ Brochure
 Call Quality Management Return on Investment Guide (authored by The PELORUS Group)
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