VPI's award-winning Activ! Performance Suite™ is a tightly integrated, modular suite of contact center workforce optimization solutions for interactions recording, quality management, performance management, agent coaching, and speech analytics . Each solution is robust and powerful, yet flexible and easy to use.

VPI's solutions empower organizations to be proactive – to actively identify, intervene, and optimize rather than wait and react. VPI's solutions enable you to maximize opportunity within every interaction:

• To proactively improve the customer experience.
• To proactively change agent behavior to align with tactical and strategic initiatives.
• To proactively identify and share business intelligence throughout the enterprise to increase profitability, improve customer loyalty and create a sustainable competitive advantage.

- Donna Fluss, Industry Analyst and President