Reap the Benefits of Full-Time
Call Center Recording!
Selective call center recording saves disk space, but leads to skewed
perceptions of call center performance, which could result in poor
strategic decision-making. Full time call center recording provides
improved quality control, enhanced dispute management, and a true
representation of customer/agent interactions. With Activ!
Voice and our automated Variable Retention Application, you
can record 100% of your calls and decide which ones you want to
retain and for how long.
Building Upon Your Investment
Want easy upgrades? Simple modifications? Custom integrations? VPI is the only solution available today with the level
of flexibility you need! Your initial investment will always be protected because your system will grow and evolve as your needs
change. By leveraging our open architecture design, Active X toolkit, and end-user accessible APIs, you can seamlessly integrate
your VPI system with your existing and future applications. Our call center logging platforms are comprised of
non-proprietary, off-the-shelf hardware - you can upgrade any component without a complete replacement or drastic overhaul. In
addition, we'll give you the best service plans and lowest maintenance costs in the industry! By choosing VPI, your total
cost of ownership will be significantly reduced.
True Enterprise Solutions
VPI's Activ! Information Store
empowers every sector of your organization - from your contact
center supervisors and customer service department, to remote
employees and clients! Efficiently access, share, and analyze
the valuable information buried in your call and screen records.
Make a substantial impact on your bottom-line by increasing customer
confidence, maximizing productivity and dramatically improving
employee performance - all of which will inevitably culminate
in increased revenue and greater profitability.
Remote Access
No matter where you're physically located, with an Internet connection, and E.net Client - VPI's Web
browser-based application - you'll have the freedom to access call records, run agent reports, and perform evaluations
from a single, secure interface! Distance is no object with E.net Client. You can quickly and easily access all critical,
time-sensitive information. Give your clients access to call records to verify your call center's performance! Create
and send reports on your call center quality assurance. All of this translates to major time savings and efficient use of
personnel - resulting in compound reduction of costs and a significant Return On Investment.
Call Center Outsourcers
Your clients have very specific and very varied needs. As they
define and redefine service levels and call center recording requirements,
VPI solutions enable you to consistently meet all of these
needs - both now and in the future. Provide flexible, worldwide
client access to every call record or a selection of records!
Attract new business by leveraging the incredibly advanced capabilities
and unmatched flexibility of VPI! Plus, you'll also benefit
from VPI's simple, centralized administration - vital
for turnover environments.
Quality in…Quality Out
Exceptional customer experiences start with exceptional agents.
VPI's VPI QUALITY™ Call Center Quality
Assurance Software and Activ!
View Screen Capture software applications enable you to accurately
evaluate, and analyze your agent-customer interactions. Determine
the effectiveness of your training, sales, and service tools.
Our call center logging and call center quality assurance solutions
enable you to attain complete, real-time data that translates
into actionable intelligence - resulting in increased productivity.
Valuable Verbal Contracts
What about legal compliance and risk management? Full-time call
center recording can provide much more than peace of mind! Every
time an agent takes an order from a customer, a "verbal contract"
is made. In the event of a "he said/she said" dispute, the ability
to quickly locate and playback the call record could save you
from a long and costly litigation. VPI enables your agents
to quickly find and playback the call directly over the telephone
to the customer - a major advantage in the quest for first-call
resolution. 
The
Authority on: