Activ! Intelligence™ empowers contact center agents, managers, and executives with actionable, targeted information to drive real-time, multi-level performance improvements. It enables you to align your workforce with corporate and operational goals. This powerful contact center monitoring software solution collects and consolidates real-time and historical performance information from multiple telephony and business systems, and delivers critical key performance indicators (KPIs) in a timely and relevant manner for each user.

Activ! Intelligence Reports provde real-time, consolidated statistics. Click Here to view a larger screen image.

Turn Real Time Data into Action with Contact Center Monitoring Software

• Collect, process, and present consolidated telephony, performance, and business metrics in real or near-real time, in the context and format appropriate for each user.
• Conveniently access and analyze consolidated information from integrated workforce management, quality management, speech analytics, customer surveying, email, chat, and any other system that is relevant to you.
• Automatically share business intelligence with every department in your organization via role- and privilege-based security.
• Maximize performance and accountability – enable agents to self-monitor and self-correct in real time.
• Identify and promptly correct performance gaps, rectify potential problems, and capitalize on opportunities.
• Expedite performance improvements through targeted intervention via integrated electronic coaching and messaging.
• Improve sales conversion and quality of service while realizing significant savings in areas such as: agent attrition, quality scores, first call resolution, average talk time, idle time, sickness and absence, average hold time, and much more.

To Learn More, download the Activ! Intelligence Brochure

Performance Management Return on Investment Guide (authored by The PELORUS Group)

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