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Prioriti Interactions Suite™
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Improving Call Taker Performance

Prioriti Voice™ is the most reliable and feature-rich audio and data digital call recording solution available today. Government agencies, emergency service providers, security companies, first responders, and many other organizations worldwide rely on VPI’s award-winning Prioriti Interactions Suite™ of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure management for risk management and evidentiary purposes, the digital call recording system enables federal, state, local and private organizations to improve the quality of their mission-critical voice and data interactions, maximize staff performance and retention, and deliver first-rate public safety services.

Easily reconstruct multi-channel telephone and radio conversations. Click Here to view a larger screen image.


Reliable, Full-time Call and Radio Recording Made Easy

  • Reliably record 100 percent of call, radio, and data interactions in single or multi-site environments of any size. You dicate where and for how long each group of calls is stored before being automatically discarded.
  • Rely on the industry's most resilient, reliable solution - choose from a wide variety of robust, fault-tolerant configurations.
  • Easily adapt to changing emergency communication technologies and legislation – VPI’s solutions are designed to adapt, evolve, and expand as your needs change – protecting your initial investment.
  • Count on simple migration from traditional to VoIP telephony recording - No need for a complete system change-out. Grow and adapt on your own terms.
  • Enjoy unsurpassed efficiency – The unified platform supports virtually any combination of telephone and radio systems – digital or analog, conventional or trunked radio, or Voice over IP (VoIP) calls – with a unified interface and industry-standard file formats for all types of recordings.
  • Reconstruct and securely share event scenarios – Easily recreate, save, and share entire or partial multi-channel telephone and radio conversation scenarios with the Prioriti Voice Scenario Recreation solution.
  • Improve employee performance and reduce stress with the intuitive interfaces for basic or complex searches, scenario recreation for investigation or training, and a variety of tools for performance assessment.
  • Quickly access recent coversations - With VPI's Prioriti Recall solution, call takers and dispatchers can instantly playback up to 90 minutes of their most recent calls or radio transmissions.

Instantly replay your most recent calls. Click Here to view a larger screen image.

For more information, download the Prioriti Voice Brochure

 

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Strategic Integration Partners
Learn more about VPI and Mitel integrated call recording and call quality monitoring solutions. Learn more about VPI and Avaya integrated call recording and call center performance management solutions. Learn more about VPI and Cisco integrated call logging and call center workforce optimization solutions. Learn more about VPI and Aspect integrated call center recording and workforce optimization solutions. Learn more about VPI and Genesys integrated contact center performance optimization solutions.  
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