Faster, Easier Retrieval of Information
VPI designed its Activ! Voice Digital Call Recorder to be user friendly. Unlike reel-to-reel and tape-based recorders that took the agent through a number of steps in order to retrieve a record, the VPI digital phone call recorder retrieves records in seconds. Built around the familiar Microsoft NT/2000, if you can use the Internet, you can use the VPI solution. VPI is the only recording solution available today that is not limited to file size as is common with proprietary and Access databases. It offers database back up capabilities without having to shut down the digital call recorder! SQL also offers quick and reliable playback from remote workstations.

Safeguard Your Verbal Contracts
Every time an agent or broker makes a deal on the customer's behalf, they are essentially creating a "verbal contract." Not only does the VPI digital phone call recorder record and archive, it quickly retrieves the data in the event that a " he said/she said" dispute occurs. By importing pertinent call information in the record using ActiveX, the broker can quickly pull up the call and play the record back to the customer eliminating costly, non-productive litigation.

Capture the Total Multimedia Experience of Your Customer-Agent Interactions
Today's progressive contact centers need to be able to support all types of multimedia. VPI's digital call recorder offers a solution that captures the total multimedia experience of your customer-agent interactions. VPI's Activ! View Screen Capture Software application expands recording and call sampling beyond solely telephone activity. It captures the largest scope of data enabling your agents to recreate the complete customer experience.

Remote Access
No matter where you're physically located, with an Internet connection, and E.net Client - VPI's Web browser-based application - you'll have the freedom to access call records, run agent reports, and perform evaluations from a single, secure interface! Distance is no object with E.net Client. You can quickly and easily access all critical, time-sensitive information. Give your clients access to call records to verify your contact center's performance! Create and send reports on your contact center's quality assurance. All of this translates to major time savings and efficient use of personnel - resulting in compound reduction of costs and a significant Return On Investment.

Increase Revenue Through Effective Quality Monitoring and Training
To maintain a high level of customer satisfaction, your business must have tools in place to manage their customer's experience. VPI's Activ! IQ Quality Monitoring Software solution gives you the tools to evaluate and improve your center's business operations. Though the use of agent initiated monitoring (AIM) and supervisor initiated monitoring (SIM) supervisors can quickly spot error trends and work with agents to achieve positive results. This proactive training will better educate the your agents about the customer's point of interest, while also allowing them to exercise areas for improvement.

VPI's VRA (Variable Retention Archiving) Allows You to Define Storage Parameters Based on Business Needs
VPI allows you to define how thousands of hours of recorded transaction activity can be effectively managed to strategically meet your business' operational needs. Whether it is voice, screen capture video, or the two synchronized together, you dictate where and how long the record is archived, how it is retrieved, and how it will be used in the future.

Supporting Your Organization's Growth
The cutting-edge sales team at VPI is trained to listen to your specific requirements, analyze your work environment, and work with the your IT operators in order to deliver the most complete solution that will solve tomorrow's problems today.

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