VPI makes it possible for small to medium businesses (SMBs) to have access to new call center optimization solutions, which in the past were limited to large companies. We make it easy, affordable and practical to equip your organization with the tools that can help you improve service quality, productivity and efficiency, and rapidly grow your businesses and more effectively.

- Donna Fluss, Industry Analyst and President

VPI's Activ! Performance Suite™ is a tightly integrated suite of Web-based solutions for call recording, quality management, performance management, agent coaching, speech analytics and workforce management. Unlike the rigid software packages offered by many other vendors, our solutions are modular, enabling small to medium businesses like yours to select only the solutions they really want, get up-and-running quickly, and then add additional applications as they grow and evolve. VPI's flexible, open software allows you to leverage technologies from other vendors, providing you with the freedom to adopt a unique, affordable “mix ‘n' match” approach to building your ideal solution.

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VPI's Activ! Voice call recording application is fully scalable from four to an unlimited number of recording channels. Activ! Voice enables small to medium businesses to capture customer-employee interactions from Voice over IP (VoIP), digital, and analog telephones, radios, and trading turrets, and access call recordings and associated data from an intuitive Web browser-based interface. In addition, Activ! Voice provides CTI compatibility for much cheaper, yet efficient, D-channel data capture, and direct digital integration with all major telephony systems.
Learn more about Call Recording and Monitoring

VPI's solutions make it easy for small to medium business to leverage the many competitive advantages of VoIP telephony and recording. VPI's Activ! IP enables you to easily transition to and adopt VoIP on your own terms. Activ! IP can reliably record audio from most traditional circuit-switched and new VoIP PBXs/ACDs in the same system to preserve your investment, and.with virtually no impact on your VoIP telephone system or precious network resources.
Learn more about Voice over IP Recording

Review, evaluate and improve the quality of your employee-customer interactions using this intuitive software tool. Easily generate evaluation scoring forms and utilize drill-down reporting to identify key trends and the root causes of exceptional or poor service quality.
Learn more about Call Quality Evaluation

Automatically collect data from several telephony sources and business systems in your contact center environment and present consolidated, real-time and historical performance information to agents and managers. Individual and group telephony metrics, key performance indicators (KPIs), quality scores, scheduling information, service level indicators, messages, links to training, and FAQs can be distributed to contact center personnel using desktop dashboards, web-based consolidated reporting, and TV monitors.
Learn more about Performance Management Dashboards and Reporting

VPI's Activ! Coaching is an agent training and eCoaching application that can automatically intervene when agents are under-performing by delivering training content in the form of courses, coaching tips, quizzes, training flashes, pre-shift announcements, and bulletins. Activ! Coaching's integrated SCORM compliant learning management system enable managers to set rules that send targeted agent coaching to individual agents or groups when predetermined thresholds are reached and track ongoing training results.
Learn more about Coaching and eLearning

Extract valuable business intelligence from your customer/employee interactions. Quickly identify calls with key phrases important to your organization and discover call trends that otherwise would have been too costly and time consuming to uncover.
Learn more about Speech Analytics

Plan and manage your staffing forecasting and resources with this easy-to-use, hosted, Web-based workforce management software. Decrease your contact center costs with Activ! Planner - the most accurate workforce management tool on the market today!
Learn more about Workforce Management