Across the globe, corporations and organizations are recognizing the reality of Voice Over IP as the next generation of telephony technology. Recent surveys have asserted that organizations of every size and nature are either investigating or implementing Voice Over IP technology. As more organizations deploy VoIP, Voice Over IP recording is becoming more prevalent. VoIP recording shipments are projected to grow 39 percent from 2003 to 2008, according to research from Tern Systems. Additionally, Forrester Research projects that recording VoIP telephony lines will outpace PBX telephone systems by 2006.
VPI - Making VoIP Recording a Reality
VPI's IP Recording solutions are compatible and integrate with industry leading VoIP Telephony platforms, including Cisco Systems, Avaya, Nortel Networks, Siemens and others. Through collaboration with major Voice Over IP telephony solution developers, VPI ensures that its clients are able to effectively leverage VoIP recording solutions to capture, evaluate, analyze and improve multimedia interactions over converging networks, supporting transition from legacy PBX systems to the new ROI boosting Voice Over IP telephony-based solutions.
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IP recording can be implemented in enterprises with combined Voice Over IP and circuit-switched telephony networks, preserving your organization's investment in traditional ACDs/PBXs
- Accommodates all forms of communication taking place on a Voice Over IP network, including voice, email, Web chat and collaboration as well as agent desktop activity
- Integration with VPI's Activ! Suite of products for customer experience management, including Activ! View Desktop Screen Capture and Activ! IQ Call Center Quality Monitoring technologies
- The combined solution delivers special features to include:
- Keep/delete calls as they are recorded
- Combine on-demand start and stop VoIP recording with VPI's full-time
IP Recorder
- Custom applications
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